{"id":97989,"date":"2025-04-02T10:07:25","date_gmt":"2025-04-02T08:07:25","guid":{"rendered":"https:\/\/b-k-consulting.com\/uncategorized\/neobroker-in-hessen-verbraucher-beklagen-sich-ueber-fragwuerdige-praktiken\/"},"modified":"2026-03-30T12:32:39","modified_gmt":"2026-03-30T10:32:39","slug":"neobroker-in-hesse-consumers-complain-about-questionable-practices","status":"publish","type":"post","link":"https:\/\/b-k-consulting.com\/en\/versicherungstipps\/neobroker-in-hessen-verbraucher-beklagen-sich-ueber-fragwuerdige-praktiken\/","title":{"rendered":"Neobrokers in Hesse: Consumers complain about questionable practices"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":97970,"menu_order":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[11],"tags":[2038,2045,2039],"class_list":["post-97989","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-versicherungstipps","tag-existenzschutz","tag-jannis-klemm","tag-philipp-badent"],"acf":{"header_address.Content":"","header_opening_hours.Content":"","header_phone_number.Content":"","child_entity.Value":"","001_page_meta.page_image10.Id":11,"001_page_meta.page_image9.Id":11,"001_page_meta.page_image8.Id":11,"001_page_meta.page_image7.Id":11,"001_page_meta.page_image6.Id":11,"001_page_meta.page_image5.Id":11,"001_page_meta.page_image4.Id":11,"001_page_meta.page_image3.Id":11,"001_page_meta.page_image2.Id":11,"001_page_meta.page_image1.Id":11,"0001_website_meta.site_logo.Id":479,"galleries_enabled.Value":"true","multi_language_maps_enabled.Value":"false","001_page_meta.featured_image_mobile.Id":97970,"001_page_meta.featured_image.Id":97971,"001_page_meta.content_image_3.Id":null,"001_page_meta.content_image_2.Id":null,"001_page_meta.content_image_1.Id":null,"parent_entity.Value":"Existenzschutz","type_entity.Value":"Versicherungstipps","0001_website_meta.site_logo_inverted.Id":null,"02_hero_content.hero_image3.Id":null,"02_hero_content.image_hero_content3.Id":null,"02_hero_content.image_hero_content2.Id":null,"02_hero_content.image_hero_content1.Id":null,"heading_hero_benefit3.Content":"","heading_hero_benefit2.Content":"","heading_hero_benefit1.Content":"","heading_hero_slider.Content":"","02_hero_content.hero_image8.Id":null,"02_hero_content.hero_image7.Id":null,"02_hero_content.hero_image6.Id":null,"02_hero_content.hero_image5.Id":null,"02_hero_content.hero_image4.Id":null,"top_heading_hero.Content":"
Ma\u00dfgeschneiderte L\u00f6sungen f\u00fcr Investment, Versicherung und Finanzen<\/div>","02_hero_content.hero_image2.Id":null,"02_hero_content.hero_image1.Id":null,"hero_content_form_benefit2.Content":"","hero_content_form_benefit1.Content":"","hero_content_form_benefit3.Content":"","hero_content_form.Value":"","hero_gallery_enabled.Value":"false","main_heading_hero_cta.Value":"\/kontakt","main_heading_hero_cta.Attribute":"Kontakt","sub_heading_hero.Content":"
Digitale Innovationen - Steueroptimierte Investments - Individuelle Beratung <\/div>","main_heading_hero.Content":"
Neobroker in Hessen: Verbraucher beklagen sich \u00fcber fragw\u00fcrdige Praktiken<\/div>","subheading_contact_form.Content":"","contact_area_contact_form_phone_text.Content":"","contact_area_contact_form_name_text.Content":"","contact_area_contact_form_message_text.Content":"","contact_area_contact_form_mail_text.Content":"","contact_area_contact_form_button_text.Content":"","contact_form.Value":"","contact_address.Content":"","opening_hours.Content":"","map.Value":"","heading_contact_form.Content":"","telephone.Value":"","e-mail.Value":"","e-mail.Attribute":"","calendly_enabled.Value":"false","contact_image_enabled.Value":"","contact_maps_enabled.Value":"","calendly_url.Value":"","calendly_url.Attribute":"","online_form_name.Content":"","online_form_source.Value":"","testimonial3_customer.Content":"","04_social_proof.testimonial1_image.Id":null,"04_social_proof.testimonial2_image.Id":null,"04_social_proof.testimonial3_image.Id":null,"04_social_proof.google_places_review_image.Id":null,"04_social_proof.social_proof_background_image.Id":null,"heading_social_proof.Content":"","google_places_id2.Value":"","google_places_id.Value":"","testimonial1_customer.Content":"","testimonial1_text.Content":"","testimonial2_customer.Content":"","testimonial3_text.Content":"","testimonial2_text.Content":"","custom_reviews_enabled.Value":"","anwalt_de_widgetcode.Value":"","anwalt_de_enabled.Value":"","google_places_enabled.Value":"","google_places_reviews_enabled2.Value":"","google_places_reviews_enabled.Value":"","google_places_review_url2.Value":"","subheading_social_proof.Content":"","google_places_review_url.Value":"","social_proof_enabled.Value":"true","social_proof_disclaimer.Content":"","benefit_1_text.Content":"","05a_benefit_area.benefit_3_image.Id":null,"05a_benefit_area.benefit_2_image.Id":null,"05a_benefit_area.benefit_1_image.Id":null,"05a_benefit_area_enabled.Value":"true","benefit_heading_enabled.value":"false","benefit_heading.Content":"","benefit_3_text.Content":"","benefit_3_heading.Content":"","benefit_3_icon.Id":"","benefit_2_text.Content":"","benefit_2_heading.Content":"","benefit_2_icon.Id":"","benefit_1_icon.Id":"","benefit_1_heading.Content":"","benefit_1_widgetcode.Content":"","benefit_2_widgetcode.Content":"","benefit_3_widgetcode.Content":"","intro_heading.Content":"Neobroker in Hessen: Verbraucher beklagen sich \u00fcber fragw\u00fcrdige Praktiken\n\n","intro_text.Content":"
Durch die M\u00f6glichkeit, bequem per App in Aktien zu investieren, haben Neobroker Millionen von Kunden gewonnen. Doch in Hessen h\u00e4ufen sich nun Beschwerden bei der Verbraucherzentrale sowie der Finanzaufsicht. Die Gr\u00fcnde: fragw\u00fcrdige Werbeversprechen und ein problematischer Umgang mit den Kunden.<\/div>","intro_gallery_enabled.Value":"false","05a_content_intro_enabled.Value":"true","overview_heading.Content":"","overview_text.Content":"","overview_cta_lead_in.Content":"","overview_cta.Attribute":"","overview_cta.Value":"","05b_content_overview_enabled.Value":"true","detail_heading_opt2.Content":"Verbrauchersch\u00fctzer klagen gegen Neobroker\n\n","05c_content_detail.image_product5.Id":null,"detail_text_opt2.Content":"
\n

Die Verbraucherzentrale Baden-W\u00fcrttemberg hat letzte Woche Klage gegen Trade Republic eingereicht, da die Werbung zu den Zinsen als irref\u00fchrend angesehen wird. Laut den Verbrauchersch\u00fctzern informiert das Berliner Unternehmen nicht ausreichend dar\u00fcber, dass der Zinssatz variieren kann.<\/p>\n

Trade Republic weist die Vorw\u00fcrfe jedoch zur\u00fcck. In einer schriftlichen Stellungnahme erkl\u00e4rt der Neobroker, dass das Zinsangebot von Anfang an an den Zinssatz der Europ\u00e4ischen Zentralbank (EZB) gebunden war. Die Formulierung \"unbegrenzt\" beziehe sich lediglich auf die H\u00f6he des angelegten Betrags. Sobald sich der Zinssatz \u00e4ndere, w\u00fcrden die Kunden umgehend informiert \u2013 beispielsweise \u00fcber die App des Unternehmens.<\/p>\n<\/div>","detail_call_to_action_enabled.Value":"false","detail_slider_enabled.Value":"false","detail_heading.Content":"Von 4 % Zinsen aufs Ersparte: Ein Werbeversprechen, das nicht hielt\n\n","detail_text.Content":"

\n

Julian Michalk aus Frankfurt war vor etwa eineinhalb Jahren von dem Werbeversprechen von Trade Republic begeistert: Vier Prozent Zinsen auf sein Erspartes \u2013 und das unbegrenzt. Der 35-J\u00e4hrige wollte sein Geld anlegen und f\u00fcr das Alter vorsorgen. Deshalb wechselte er von seiner Hausbank zu dem Neobroker, dessen Werbung ihn \u00fcberzeugte. \u00dcber die App von Trade Republic konnten Kunden in Aktien investieren und zus\u00e4tzlich die versprochenen Sparzinsen auf nicht investiertes Geld erhalten.<\/p>\n

Doch mittlerweile ist Michalk entt\u00e4uscht: \"Nach einer Weile ist mir aufgefallen, dass der Zinssatz von vier Prozent nicht unbegrenzt gilt.\" In Wirklichkeit ist der Zinssatz von Trade Republic an den Einlagenzins der Europ\u00e4ischen Zentralbank gekoppelt, der mittlerweile auf 2,75 Prozent gesenkt wurde. F\u00fcr Kunden wie Michalk bedeutet das, dass ihr Sparzins nun deutlich niedriger ausf\u00e4llt.<\/p>\n<\/div>","detail_cta_lead_in.Content":"","detail_cta.Attribute":"Kontakt","detail_cta.Value":"\/kontakt","detail_heading_opt1.Content":"Was sind Neobroker?\n\n","detail_text_opt1.Content":"

Neobroker sind Finanzdienstleister, die es Verbrauchern erm\u00f6glichen, einfach und unkompliziert in den Aktienmarkt zu investieren, h\u00e4ufig \u00fcber eine App auf dem Smartphone. Neben dem Handel mit Aktien bieten sie oft zus\u00e4tzliche Dienstleistungen, wie etwa Sparzinsen auf nicht investiertes Guthaben auf dem Konto. Zu den bekanntesten Neobrokern geh\u00f6ren Unternehmen wie Traders Place, Smartbroker+, Scalable Capital und Trade Republic. Letzteres, das Berliner Unternehmen Trade Republic, hat mittlerweile 8 Millionen Kunden bundesweit.<\/div>","detail_cta_lead_in_opt1.Content":"NO_SHOW","detail_cta_opt1.Attribute":"NO_SHOW","detail_cta_opt1.Value":"NO_SHOW","05c_content_detail.image_person_slider3.Id":null,"05c_content_detail_enabled.Value":"true","detail_cta_lead_in_opt2.Content":"NO_SHOW","detail_cta_opt2.Attribute":"Kontakt","detail_cta_opt2.Value":"\/kontakt","detail_heading_opt3.Content":"Fehlerhafte Dokumente und schwieriger Umzug bei Neobrokern\n\n","detail_text_opt3.Content":"
\n

Julian Michalk aus Frankfurt kritisiert Trade Republic nicht nur f\u00fcr die unzureichende Information zu den Zinsen, sondern auch f\u00fcr seine Erfahrungen im Umgang mit steuerlichen Fragen. Der 35-J\u00e4hrige hatte angefragt, ob er Verluste aus Krypto-Gesch\u00e4ften steuerlich geltend machen k\u00f6nne und daf\u00fcr ein entsprechendes Dokument vom Neobroker f\u00fcr das Finanzamt erhalten k\u00f6nne. Trotz mehrmaligem Nachhaken musste er \u00fcber ein halbes Jahr auf eine klare Antwort warten: \u201eMan wird als Laie mit solchen Problemen allein gelassen\", sagt Michalk. \"Das ist schon sehr frustrierend.\" Schlie\u00dflich erhielt er die Antwort, dass eine solche Bescheinigung nicht verf\u00fcgbar sei \u2013 allerdings erst vor wenigen Tagen.<\/p>\n

Inzwischen hat sich Michalk an die Verbraucherzentrale Hessen gewandt. Dort berichten auch andere Verbraucher von Schwierigkeiten mit Neobrokern. Viele klagen dar\u00fcber, dass steuerrelevante Unterlagen nicht \u00fcbermittelt oder fehlerhaft ausgestellt werden.<\/p>\n

\u201eEinige Verbraucher haben sich zuletzt sehr vehement bei uns beschwert\u201c, erkl\u00e4rt Katharina Lawrence, Finanzexpertin der Verbraucherzentrale Hessen. \u201eBesonders betroffen sind Kunden, die von einem Neobroker zu einem anderen wechseln wollten. Der Umzug hat sich dann oft erheblich verz\u00f6gert.\u201c Selbst der Wechsel von einem Neobroker zu einem anderen kann also problematisch und zeitaufwendig sein, so Lawrence.<\/p>\n<\/div>","detail_cta_lead_in_opt3.Content":"NO_SHOW","05c_content_detail.image_product1.Id":null,"detail_cta_opt3.Attribute":"NO_SHOW","05c_content_detail.image_product2.Id":null,"detail_cta_opt3.Value":"NO_SHOW","05c_content_detail.image_product3.Id":null,"detail_heading_opt4.Content":"Beschwerdeflut bei der Finanzaufsicht\n\n","05c_content_detail.image_product4.Id":null,"detail_cta_opt6.Attribute":"NO_SHOW","detail_cta_lead_in_opt4.Content":"NO_SHOW","detail_cta_opt4.Attribute":"Kontakt","05c_content_detail.image_product6.Id":null,"05c_content_detail.image_product7.Id":null,"detail_cta_opt4.Value":"\/kontakt","05c_content_detail.image_product8.Id":null,"05c_content_detail.image_product9.Id":null,"detail_heading_opt5.Content":"Nur in jedem f\u00fcnften Fall eine L\u00f6sung\n\n","detail_text_opt5.Content":"

\n

Laut der Bafin gab es zahlreiche Probleme bei der \u00dcbertragung von Aktiendepots, wie beispielsweise nicht ausgef\u00fchrte Auftr\u00e4ge oder solche, die nur mit erheblichem Zeitverzug erledigt wurden. Zudem kam es zu fehlerhaften Berechnungen, etwa bei den Gewinnen aus Aktienverk\u00e4ufen. Solche Fehler traten besonders bei bestimmten Wertpapierinstituten geh\u00e4uft auf, wobei die Finanzaufsicht keine konkreten Namen nennen wollte.<\/p>\n

Von den rund 1.100 Antr\u00e4gen wurden viele aus formalen Gr\u00fcnden abgelehnt, und in anderen F\u00e4llen sah sich die Bafin nicht zust\u00e4ndig. Daher konnten nur etwa 240 Streitigkeiten durch die Schlichter der Bafin gekl\u00e4rt werden \u2013 das entspricht etwa jedem f\u00fcnften Fall.<\/p>\n<\/div>","detail_cta_lead_in_opt5.Content":"NO_SHOW","detail_cta_opt5.Attribute":"NO_SHOW","detail_cta_opt5.Value":"NO_SHOW","detail_heading_opt6.Content":"NO_SHOW","detail_text_opt6.Content":"NO_SHOW","detail_cta_opt6.Value":"NO_SHOW","detail_text_opt4.Content":"

\n

Laut der Verbraucherzentrale f\u00fchlen sich viele betroffene Kunden von Neobrokern oft allein gelassen. Die Anbieter nehmen sich h\u00e4ufig viel Zeit mit ihren Antworten, die oftmals nur aus standardisierten Textbausteinen bestehen. Wenn Kunden auf diesem Weg keine L\u00f6sung finden, r\u00e4t die Verbrauchersch\u00fctzerin: \"\u00dcberpr\u00fcfen Sie im Impressum Ihres Neobrokers, ob eine zust\u00e4ndige Schlichtungsstelle angegeben ist, und stellen Sie dort einen Antrag.\"<\/p>\n

In den meisten F\u00e4llen ist dies die Schlichtungsstelle der Finanzaufsicht Bafin mit Sitz in Frankfurt. Dort hat sich die Zahl der Antr\u00e4ge im vergangenen Jahr auf etwa 1.100 mehr als verdoppelt. Der Gro\u00dfteil dieser Beschwerden bezieht sich auf Wertpapiergesch\u00e4fte, die h\u00e4ufig im Zusammenhang mit Neobrokern stehen. Diese haben die Anzahl der Antr\u00e4ge erheblich in die H\u00f6he getrieben.<\/p>\n<\/div>","05c_content_detail.image_staff_1.Id":null,"05c_content_detail.image_staff_2.Id":null,"05c_content_detail.image_staff_3.Id":null,"05c_content_detail.image_staff_4.Id":null,"05c_content_detail.image_staff_5.Id":null,"05c_content_detail.image_staff_6.Id":null,"05c_content_detail.image_person_slider1.Id":null,"05c_content_detail.image_office.Id":null,"detail_cta_lead_in_opt6.Content":"NO_SHOW","05c_content_detail.image_person_slider4.Id":null,"05c_content_detail.image_person.Id":null,"05c_content_detail.image_person_slider2.Id":null,"competence_heading.Content":"","competence_text.Content":"","competence_cta_lead_in.Content":"","competence_cta.Attribute":"","competence_cta.Value":"","05d_content_competence_enabled.Value":"true","05d_content_competence.competence_image1.Id":null,"05d_content_competence.competence_image2.Id":null,"services_heading.Content":"","services_text.Content":"","services_cta_lead_in.Content":"","services_cta.Attribute":"","services_cta.Value":"","05e_content_services_enabled.Value":"true","faq_heading.Content":"","question2.Content":"","question3.Content":"","question4.Content":"","question5.Content":"","question6.Content":"","question7.Content":"","question8.Content":"","question9.Content":"","question10.Content":"","question1.Content":"","answer10.Content":"","answer3.Content":"","answer4.Content":"","answer5.Content":"","answer6.Content":"","answer7.Content":"","answer8.Content":"","answer9.Content":"","answer1.Content":"","answer2.Content":"","05f_questions_and_answers_enabled.Value":"true","seoarea1heading.Content":"","seoarea1text.Content":"","seoarea2heading.Content":"","seoarea2text.Content":"","seoarea3heading.Content":"","seoarea3text.Content":"","seoarea4heading.Content":"","seoarea4text.Content":"","05g_seoarea_enabled.Value":"true","06_gallery_related1.gallery_related.TypeEntityName":"Themengebiete","06_gallery_related1.gallery_related.SubHeading":"In jeder Lebenslage richtig versichert","06_gallery_related1.gallery_related.Heading":"Themengebiete","06_gallery_related1.background_image.Id":11,"06_gallery_related1.gallery_related.ButtonCtaText":"Kontakt","06_gallery_related1.gallery_related.ButtonCtaUrl":"\/kontakt\/","gallery_related1_filterable_tabs_enabled.Value":"false","06_gallery_related1_enabled.Value":"true","06_gallery_related2.gallery_related.TypeEntityName":"Ansprechpartner","06_gallery_related2.gallery_related.SubHeading":"Immer f\u00fcr Sie da","06_gallery_related2.gallery_related.Heading":"Ihr Ansprechpartner","06_gallery_related2.background_image.Id":11,"06_gallery_related2.gallery_related.ButtonCtaText":"Kontakt","06_gallery_related2.gallery_related.ButtonCtaUrl":"\/kontakt\/","06_gallery_related2_enabled.Value":"true","06_gallery_related3.gallery_related.TypeEntityName":"Ansprechpartner","06_gallery_related3.gallery_related.SubHeading":"Immer f\u00fcr Sie da","06_gallery_related3.background_image.Id":11,"06_gallery_related3.gallery_related.ButtonCtaText":"Kontakt","06_gallery_related3.gallery_related.ButtonCtaUrl":"\/kontakt\/","06_gallery_related3.gallery_related.Heading":"Ihr Ansprechpartner","06_gallery_related3_enabled.Value":"false","06_gallery_related4.gallery_related.EnityId":"","06_gallery_related4.gallery_related.SubHeading":"","06_gallery_related4.gallery_related.Heading":"","06_gallery_related4.background_image.Id":null,"06_gallery_related4.gallery_related.ButtonCtaText":"","06_gallery_related4.gallery_related.ButtonCtaUrl":"","06_gallery_related4_enabled.Value":"","06_gallery_related5.gallery_related.EnityId":"","06_gallery_related5.gallery_related.SubHeading":"","06_gallery_related5.gallery_related.Heading":"","06_gallery_related5.background_image.Id":null,"06_gallery_related5.gallery_related.ButtonCtaText":"","06_gallery_related5.gallery_related.ButtonCtaUrl":"","06_gallery_related5_enabled.Value":"","instagram_feed.Content":"","toc_heading.Content":"Inhalt","heading_call_to_action.Content":"

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